Shipping Policy

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At Gigi & Loulou, we want your orders to reach you as quickly and safely as possible! Here’s everything you need to know about our shipping process.uestions about your order.

Processing Time

Orders are typically processed within 5-10 business days.
During busy periods (holidays, special collections), processing may take a little longer – we will always keep you updated.

Shipping Methods & Delivery Times

We offer reliable shipping within Switzerland within 2-4 business days

Please note: Delivery times are estimates and may vary due to local postal services, or unforeseen delays.

Shipping Costs

Switzerland: 4.5CHF
Free shipping may apply on orders over 100€ – check our current offers at checkout.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email.
You can follow your parcel’s journey until it arrives at your door.

Lost or Damaged Packages

We carefully pack all orders to avoid damage during shipping.
If your package is lost or arrives damaged, please contact us within 7 days of delivery at hello@gigiandloulou.ch We will work with you to resolve the issue quickly.

Questions?

We are here to help! Reach out at hello@gigiandloulou.ch with any questions about your order.