Privacy Policy

At Gigi & Loulou, your privacy and trust are very important to us. This policy explains how we collect, use, and protect your personal data when you visit our website or place an order.

1. Data We Collect

When you interact with our site or place an order, we may collect:

Contact details (name, email, shipping address, phone number if provided)
Order details (products, personalisation requests)
Payment information (processed securely by third-party providers such as TWINT – we do not store payment details)

2. How We Use Your Data

We use your data only to:

Process and deliver your orders
Communicate with you about your order, questions, or updates
Improve our services and website
Send marketing emails only if you have explicitly subscribed

3. Data Sharing

We do not sell or share your personal data with third parties.
Data is shared only with trusted partners necessary for order fulfilment (e.g. shipping providers, payment processors).

4. Data Storage & Security

We store personal data securely and only as long as necessary to provide services and comply with legal obligations.
Access is restricted and protected by appropriate safeguards.

5. Your Rights

You have the right to:

Request access to your personal data
Ask for corrections or deletion of your data
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: hello@gigiandloulou.ch

6. Cookies & Analytics

Our website may use cookies to improve your browsing experience.

You can disable cookies in your browser settings.

7. Updates to this Policy

This Privacy Policy may be updated from time to time. The date of the latest version will always be shown at the bottom of this page.

Last updated: 3.09.2025