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Refund Policy

At Gigi & Loulou, each item is made with care, just for you. Because our products are made-to-order or personalized, we generally cannot accept returns, exchanges, or cancellations.

Returns & Exchanges

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  • Returns or exchanges are only possible in exceptional cases (returns or exchanges for change of mind, size, or colour are excluded) and after consultation with our team.

  • If accepted, the maximum value for a return or exchange will always be based on the current product price at the time of return.

  • Shipping costs for any return are the responsibility of the customer.

  • If an exchange is not possible or desired, the value may be refunded in the form of a Gigi & Loulou voucher.

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Damaged or Incorrect Items

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  • f you receive an item with a defect (e.g. seam opening, button coming loose, wrong item sent), please notify us within 30 days of delivery.

  • After this period, we unfortunately cannot accept complaints.

  • If the defect is confirmed, we will happily repair your item or issue a voucher if repair is not possible.

  • Shipping costs to return a faulty item are the customer’s responsibility. Repairs are free of charge, and we aim to handle them within 1 month of receiving the item.

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Questions?

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We are here to help! Email us at hello@gigindloulou.ch for any questions about returns, refunds, or exchanges.

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We craft every item with love and attention to detail, and we’re always happy to discuss any issues to ensure you have the best Gigi & Loulou experience.​

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